Careers

Job description: Telesales Executive

As a telesales operator, you'll be working in a business or call centre, contacting potential customers by telephone. Your job is to try and persuade them to buy Services, You may also carry out market research. Your working day is spent on the phone making outgoing calls based on a script. During each phone call, you're likely to:

• Describe the product benefits and any special offers. 
• Give advice about how these may benefit customers personally.
• Persuade customers to Buy the service. 
• Gather and document information about the customer. 
• Enter your notes into a computer, including dates for follow up calls. 
• Take orders.
• The work is fast paced and intense, and you have only a short amount of time to build rapport with customers and explain the features and benefits of the product. 
  

Hours and Environment
Full-time, you'll usually work 6 days a week, Part-time opportunities are widely available. You'll usually work in an open plan office, with a sectioned workstation containing a computer and telephone headset.

Skills and Interests
To be a telesales operator you'll need:

• Excellent communication and listening skills 
• A polite, confident and friendly manner 
• Initiative 
• To enjoy working with customers and building relationships. 
• A positive attitude. 
• Flexibility and quick thinking. 
• Perseverance and the ability to respect customers' answers. 
• Good knowledge about all the company's products and services. 
• To be well-organised and thorough, even under pressure. 
• To enjoy working within a target-driven team environment. 
• To understand and comply with the legislation relating to direct marketing.
  

Entry 

There are no set entry requirements. Sales technique and personality are more important than academic ability. However, we may ask for some Undergraduate/graduate, or equivalent.

Training 

Training is usually provided in-house.Voice and accent training will be provided, It may include an induction period, with role playing exercises in a simulated environment, before making calls to actual customers. You'll then usually spend a short period of time gaining experience without the pressure of achieving targets. However, when experienced you'll be expected to progress quickly. 


contact us at :  careers@redfin.net.in