Technology

Technology forms a crucial part of our service offering and is business critical to the success of our organisation. With this in mind, Ventrica has invested heavily to ensure our technology set up and infrastructure is at the leading edge of modern-day customer contact centres.

We operate "next generation" multimedia contact centre technology, allowing us to provide our customers with a true multi-channel IP contact centre solution. Our contact centre software is designed to speed up operations, whilst simplifying the management of contact centre complexity, since it increases productivity, reduces operational efforts and ultimately raises customer satisfaction levels.

Our technology unifies the management of all interactions from beginning to end, regardless of the channel that the customer chooses to make contact, whether that be Voice, VoIP, Email, SMS/MMS, Fax, Messaging or Web.

We use the following Technology:

• Inbound and VoIP IVR
• Outbound, preview, power and predictive dialling
• IP call classification
• Blending (Inbound/Outbound)
• Email and web collaboration
• Call Recording Unified centralised monitoring, queuing, routing and reporting